Withdrawal taking longer than usual? Here are the most common reasons:
1. Blockchain Confirmations
- Status: withdrawal is "Success" on OSbet, but not in your wallet.
- Reason: The funds are on the way, but the blockchain network is congested.
- Solution: Check the TXID on the blockchain explorer. Your receiving wallet (e.g., Binance) may require a certain number of block confirmations before crediting the funds.
2. Manual Review (Pending)
- Status: withdrawal is "Pending" or "Processing" on OSbet.
- Reason: Large withdrawals or unusual activity patterns may trigger a manual security check.
- Solution: These reviews are typically completed within a few hours. Please be patient.
3. Wager Requirement (Rollover)
- Reason: To comply with Anti-Money Laundering (AML) regulations, you cannot deposit and immediately withdraw without playing.
- Rule: You must wager your deposit at least 1x (or more if you claimed a bonus) before withdrawing.
- Solution: Play games to meet the wager requirement, then try again.
Still stuck?
If your withdrawal has been pending for more than 12 hours, please contact Live Support.