Experiencing a game crash, freeze, or disconnection during a spin? Don't panic. Your funds and game progress are safe.
Immediate Steps to Fix It:
- Refresh the Page: A simple reload often reconnects you to the game server.
- Check Connection: Ensure your Wi-Fi or mobile data is stable.
- Disable/Change VPN: An unstable VPN connection is the most common cause of lag. Try switching servers or turning it off.
- Clear Cache: If the problem persists, try clearing your browser cache (see our Cache Guide).
What happens to my bet?
- If the round didn't start: Your bet is returned to your balance.
- If the round started: The game server completes the round in the background. You can see the result in My Bets.
- If you were in a Bonus/Feature: Re-opening the game will usually resume exactly where you left off.
Automatic Settlement:
If you cannot resume a stuck bonus round, don't worry. Most providers will automatically complete the round and credit any winnings to your account within 24-48 hours.
Still stuck?
Contact Live Support with the Bet ID or Game Name and Time.